COVID-19 information and FAQs
Please do not enter our reception area unless absolutely necessary during the current Coronavirus Crisis.
Should you need to contact reception please use one of the following numbers - Sighthill 0131 538 8200, Granton 0131 552 8141, Kinning Park 0141 419 1100, Hillington 0141 810 8580.
View our COVID-19 FAQs below, or you can contact us at info@lenlothian.com. In the subject matter, please highlight if your question relates to Granton, Sighthill, Kinning Park or Hillington. We will be working with a reduced staffing level at all four sites, but we will respond as soon as possible.
As we are all aware, this is a very fast moving crisis. The Government have been issuing new guidelines on a daily basis, and here at Lens Storage, we have been reviewing our services in line with these guidelines. We will be keeping you informed as and when required, to ensure you are fully aware of any changes to the services provided by Lens Self Storage.
What measures are you putting in place to ensure staff and customer safety?
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Receptions have been installed with sneeze screening which means you are safe to enter reception when you visit.
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When entering reception, we ask that all customers wear a mask or face covering and in any event, please avoid all contact less than 2 meters with staff or other customers.
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Sign In/Out areas will have hand sanitiser to use before and after signing in.
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Please do not share the lift with anyone else.
Has there been a change to your opening hours?
Due to our reduced staffing levels, as of Tuesday 5th January 2021 our new self-storage opening hours will be as follows across all sites:
Opening hours Edinburgh:
Mon-Fri - 0800 – 1700 hrs
Saturday - 0800 – 1700 hrs
Sunday - 1000 – 1600 hrs
Opening hours Glasgow:
Mon-Fri - 0800 – 1700 hrs
Saturday - 0830 – 1700 hrs
Sunday - 1000 – 1600 hrs
Can I still make payment over the phone?
Yes, payments can still be made securely over the phone during our new opening times.
Can I still move in or out during this time?
Yes, if deemed crucial, we will allow customers to move into store and also vacate their unit if required.
Can I access my unit?
We do remain open to accommodate both Essential Services and Businesses who remain open under the Governments new advice. Residential customers should refrain from attending, unless your visit is “Essential”.
Why are we remaining open?
Some of our customers are providing critical services and supplies and need the facilities to remain open which allow them to maintain access to their units when needed.
